Outsourcing Programming Technical IT Support

The great success of online trade and exchange made an urge among the business organizations to make their presence online. They came out of the traditional methods of trading and exchange. As an impact of this transformation, web hosting became one of the hottest accompanying businesses.

Websites run on a web server and the process of lending web server space is called web hosting. Holding individual servers for each every website is quite an expensive and complicated task. So people started leasing space in web servers owned by them.  Along with this, technical support for the website was also offered by the web server owners to their clients. This made it even easier for non technical small to medium scale business operators also getting into the online market place. After a while, this help desk support was outsourced to an economic location by the server owners. The owners would be able to deliver quality technical support and concentrate on the marketing and business development objectives. Thus web hosting support outsourcing became a cost effective way in providing support to clients.

The outsourced web hosting support can also call as transparent web hosting support, as the client is not aware of the third party hindrance. The outsourced team will utilize the existing system with an excellent set of engineers. The point to which support is provided to the web hosting service depends on the pre-agreed terms and conditions .There are several advantages of outsourced web hosting support.

It is found to be the most cost effective method of providing support to the customers. The cost involved in hiring engineers, managing their payments and their assessments, providing infrastructure, training and other benefits are all saved when support is outsourced. The western business world prefer outsourcing to Asian countries as the money exchange rate is lower and thereby achieving more on cost effectiveness.

The preference over Asian countries is typically because of the varying time zones. Around the clock support can be offered to the clients. Usually the outsourced teams offer 24/7 support which is even more beneficial to the business. Apart from the regular support, the team takes care of server updates, scheduled shut downs, back up and restoration and other maintenance works as per the service level agreement. Speaking about the SLA’s or service level agreements, it’s usually the pre-defined time decided for making a solution to any support tickets raised, or for any pre-scheduled tasks. Missing of SLA is usually accompanied by penalty money.

Another advantage of offshore hosting support is the transparency in the service offered. The client or the website owner wouldn’t really understand that there is a third party involved in the business. The outsourced team will deliver quality service with the help of an exceptional team of support engineers. Although there is enough cultural difference and lingual difference, the hosting support company will match or sometimes even outrun the native support teams. Various medium of support used include phone support, chat support and email support. Tools including remote desktop sharing are used in order to provide excellent support.

The most important advantage of such technical support outsourcing services is that it saves the owner quite a lot of time spent on the support issues. They will be able to concentrate more on the promotion and business expansion side.