Outsourcing Programming Technical IT Support

Web hosting became very profitable business as the online trade and exchange increased. It made business more profitable and with advantages like , a wider network for trade, finding new sale spots, consumers able to locate inventory irrespective of location and so forth. It was very much cost effective, as online trade reduced the expenses of transport, infrastructure, advertising and marketing. Any website is hosted or running on a web server. Having a web server running against every small scale business units is quite expensive.billiga canada goose jackor Renting web server space became most feasible business type and came to be known as web hosting.

Along with renting room in the server, the web server owners also presented technical support for the hosted website. Any technical issues will be taken care of by the hosting server owners which engrossed most of the small to medium scale online traders. Their lack of technical knowledge was no longer a hindrance for them in handling an online store.

Reselling in the field of web hosting pave way to the idea of transparent web hosting support. The technical support and services for the hosted websites were outsourced to a third party by the web server owner. The third party works on the technical support and other repair tasks for the website without the actual client knowing it’s a third party who is providing the support. Because of which it is called as the transparent web hosting technology.

Fiscal benefit in help desk outsourcing is high when compared to hiring dedicated engineers. It’s cost efficient in terms of infrastructure, compensation, training and other benefits. The success of outsourcing server management depends on the compliance of the outsourced team. A highly efficient crew of engineers should be available usually 24/7, providing live support. Also they perform maintenance job like server back up and restoration, re-booting the server and proactively monitoring the server.canada goose återförsäljare These outsourced centers offer high quality technical support over various media including phone calls, chat support and even email support in a cost effective manner adhering to the service level agreements.

As business groups competed among themselves to make their charisma online more relentless, web hosting became one of the most beneficial accompanying business. Any website resides on a web server. The server administration being quite expensive, renting of web space in these servers grew as a new business and came to be known as web hosting. And transparent web hosting support service has brought in even more fiscal benefits to the service.

There are few technology outsourcing delivery models out there. Onsite, offsite and Global Delivery Model.  Global delivery models is so far the most  successful outsourcing model amongst all the other models considering the risk, performance and cost. It’s a combination of onsite model and offshore model but unlike the onsite/offshore model wherein the offshore development center of service provider is located at only one place, in the global delivery model the service provider has its offshore development centers spread out across the entire globe. canada goose återförsäljare The service provider need not have their own offshore development centers across the globe but they can use the resources of their partners located around the globe, and thus follow a global delivery model. This provides the client with a large working team with varied qualities and expertise in different fields.
Tasks accomplished by the onsite team:

• Understanding the client’s requirements.
• Directly interacting with the client to get a better idea of their needs and changes in them, if any.
• Acting as a mediator between the client and the offshore development centers.
• Planning & Designing the initial steps of the project.
• Allocation of Tasks amongst the available resources.
• Testing the outcome of the project in tandem with the client’s team.
• Executing the project successfully at the client’s place.
• Provide the required support for maintenance.

Tasks accomplished at the offshore development center:

• Detailed design that will be continuation of what the onsite team designed.
• Deciding any specific technological requirements for the project.
• Development.
• Testing before handing over to onsite team.
• Continuous technical support.

Global delivery model is preferred where the client requires that the job be done in a quick manner, which is made possible by the number of offshore teams working together towards the completion of the task. Also where the project is very big requiring sufficient skilled manpower to complete the task this is the only model, which provides solution in such cases. The level of risk involved is also minimum since even if any of the offshore development centers face any disaster the project work will not be stopped, as the work can be transferred immediately and continued by the remaining offshore development centers.

Advantages of Global Delivery Model:

• Lower Risks: In case of any disaster/emergency at one of the offshore centers, the work continues at or is transferred to other offshore development centers. So the risk involved is low.
• Round-the-clock productivity: 24*7 work cycle becomes possible because of the time-zone difference.
• Best Results: Accomplishment of high quality work is possible, as the client will get the benefit of skilled manpower spread out across the globe.
• Shorter lead-time: Shorter project completion time as the work is completed by a number of offshore development centers working together with the same target.
• Cost benefits: The cost saving benefits for the client resulting from offshore outsourcing is also appreciable.
• No new employee additions required: The service provider can provide the client with a large working team with varied skill set, which the client may not be able to employ for just the task at hand.
• No possibility of communication gap: Onsite team, which will be in direct contact with the client, is able to understand the client’s needs in a better way. billiga canada goose jackor So no chance of misunderstanding the client’s needs.
• Faster Response: Because of onsite team’s presence response to changes in client’s requirements is fast.

Having a perfect co-ordination between all the offshore development centers and that too in accordance with the client’s satisfaction is a big task. However this limitation can be overcome today by making the best possible use of the most modern means of communication.
Armia Systems, Inc is one of the leading IT companies targeting small to medium busses in North America following a Global delivery model. With its business presence in Chicago, IL, USA and an Offshore Software Development center in Kochi, India, Armia Systems, Inc serves its clients on a 24*7 model to meet their technology requirements. Armia Systems, Inc offers remote infrastructure management and server management services for hosting companies and data-centers through SupportPRO.com